Privacy Policy

1. Introduction

Eleva ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elevaseo.com and use our services. Please read this policy carefully. By using our services, you consent to the practices described herein.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number) when you submit a contact form or book a consultation
• Business information (company name, website URL) when you request an audit or service
• Payment information processed securely through our third-party payment processors
• Any other information you voluntarily provide through our forms or communications

2.2 Information Collected Automatically

• Device information (browser type, operating system, screen resolution)
• Usage data (pages visited, time spent, navigation patterns)
• IP address and approximate geographic location
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

• To provide and maintain our services
• To respond to your inquiries and fulfill your requests
• To send you relevant communications about our services, updates, and promotions (with your consent)
• To analyze website usage and improve our services and user experience
• To detect, prevent, and address technical issues or security threats
• To comply with legal obligations

4. Data Sharing & Third Parties

We do not sell your personal data. We may share your information with:

• Service providers: hosting (Vercel), analytics (PostHog, Google Analytics), payment processing (Stripe), email (Cal.com)
• Legal requirements: when required by law, regulation, or legal process
• Business transfers: in connection with a merger, acquisition, or sale of assets

5. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Enable third-party services (analytics, booking calendars)

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Your Rights (GDPR / CCPA)

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of your personal data
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your personal data
• Portability: receive your data in a structured format
• Objection: object to processing of your data
• Withdraw consent: at any time, without affecting prior processing

To exercise any of these rights, please contact us at privacy@elevaseo.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@elevaseo.com